Active Unresolved Claim

If currently have an active claim under a VAPS product of Auto and General, which was firstly rejected due to not receiving payment. The problem was disputed and reopened, as the payment was taken on the wrong day, that I did not agree or sign for.

Then they came with what they though is a resolution, and only wanted to pay a certain amount and not the full shortfall amount. Telling me that they do not cover warranties or sevice plans or service fees.

The biggest problem is, all of what rhey told me, was include in my financial agreement with the bank MFC which die my finance. Nowhere in any schedule I signed or received does it show or state that they are not liable for the above mentioned.

From what I can understand, this will only apply when a warranty was taken after the original finance agreement. We have been dealing with various people at TIH Telesure Investment Holdings which all keeps on saying the same thing and not coming back to me. The one being more ****y than the other and telling me "do it if you want to" when stating that if there is no resolution, then I will have to report it to the necessary authorities.

I am highly disgusted with this and will never do any business with Auto and General ever again.

Shortfall has to cover what is not settled by main insurance, why would anyone take out any VAPS products to make sure they are covered, if there was this much red flags.

It is a very big inconvenience and I have tried dealing with all this in a calm well mannered way, but I am at wits-end and this could lead to a possible loss of income for me.