Accident. Stranded. Silence

I had an accident on the 8th of March, today is the 28th of March and I dont know where I stand. The person working on my case is Renee Mdlangathi and from the first call she was very adamant as to what her SLA is and she uses the entire time. I’m stranded, I have a wife who due to give birth at any moment but silence from A&G. At first I needed to provide proof of insurance for the last 7 years, which I submitted everything I received and sent. Which I’m assuming resets the clock on her SLA. They (Renee) tried to contact me last week but was unable to reach. I soon received an email stating that they tried in vain. The email further went on to say that busy with the admin and will notify me by the 28th of March….are you serious? How long does so called ‘admin’ take? I do not stay in area where there Taxis and there’s no Uber in Bloemfontein. Suffice to I’M STRANDED. There’s no urgency. How will I get my wife to the Hospital. I need this be resolved as a matter of urgency please. I don’t know if its how A&G works but this is unacceptable. I would hate to go around talking negatively about A&G. You may not know it but I work in HR and help alot people purchasing their first new vehicles to make the right choices and have referred many of my employees to you. Its seeming as of my claim is not taken seriously and its