DN
Director N
1 reviews | Active since Aug 2019
21 Aug 2019, 14:04
Accident claim
My brother was involved in an accident with my car on the 13th July 2019 and I logged a claim with my insurance company Auto and general. Up to date they're not finalizing my claim and keep on saying they will be contacting me on certain date to finalize it. When that date come they don't call me they just keep quite up until I do a follow up then they will come with excuses that are not related with my claim.
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Replies (4)
Auto & General's replyOfficial
21 Aug 2019, 14:29We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply21 Aug 2019, 14:29
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
21 Aug 2019, 15:35Update:
As discussed with our Service Specialist, we sincerely apologise for the frustration this has caused. We will address any/all service failures on an internal basis.
Further to the above, we are pleased to confirm that the claim has been finalised, and that you were notified about the final outcome.
Kind Regards,
The Auto & General Team.
As discussed with our Service Specialist, we sincerely apologise for the frustration this has caused. We will address any/all service failures on an internal basis.
Further to the above, we are pleased to confirm that the claim has been finalised, and that you were notified about the final outcome.
Kind Regards,
The Auto & General Team.
Auto & General's reply21 Aug 2019, 15:35
Official
Update:
As discussed with our Service Specialist, we sincerely apologise for the frustration this has caused. We will address any/all service failures on an internal basis.
Further to the above, we are pleased to confirm that the claim has been finalised, and that you were notified about the final outcome.
Kind Regards,
The Auto & General Team.
As discussed with our Service Specialist, we sincerely apologise for the frustration this has caused. We will address any/all service failures on an internal basis.
Further to the above, we are pleased to confirm that the claim has been finalised, and that you were notified about the final outcome.
Kind Regards,
The Auto & General Team.
DN
Director N's updateReviewer Update
21 Aug 2019, 15:38Thanks for the feedback and spirit uplifing and looking forward to work with your company.
DN
Director N's update21 Aug 2019, 15:38
Reviewer Update
Thanks for the feedback and spirit uplifing and looking forward to work with your company.
DN
Director N's updateReviewer Update
21 Aug 2019, 15:55Really appreciate your help
DN
Director N's update21 Aug 2019, 15:55
Reviewer Update
Really appreciate your help