LA
Lezanne A
1 reviews | Active since Dec 2018
03 Dec 2018, 11:06
ACCESS *******!!!
So today my mother discovered that our freezer has packed up. So she called the insurance provider AUTO AND GENERAL and put in her claim. They then continued to tell her that she will loose her "no claim bonus". At which point she told them that she has never received such a bonus after being with them for many years. The agent then continues with her claim process. So the agent asks her what she paid for the freezer and she obviously couldn't remember because its been so many years ago. So long story short, the freezer costs R2799.00 at Makro if you pay cash. So AUTO AND GENERAL (the agent) then advises that the access will cost R2900.00 in order for her to get a freezer to the value of R2799.00. Hmmmmmmm so what's wrong with this sum??????
How much more of a ******* can they be! And to top it all off they hold a claim which has been made over 15 years ago, which affects your profile today still.
Oh, and you must pay additional access for power surge and lighting if you put in a claim.
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
03 Dec 2018, 11:09We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply03 Dec 2018, 11:09
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
03 Dec 2018, 12:15Update:
As discussed with our Customer Relation Specialist, we have reviewed your claim and the outcome was discussed with you. We are pleased that this matter has been resolved to your satisfaction, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we have reviewed your claim and the outcome was discussed with you. We are pleased that this matter has been resolved to your satisfaction, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply03 Dec 2018, 12:15
Official
Update:
As discussed with our Customer Relation Specialist, we have reviewed your claim and the outcome was discussed with you. We are pleased that this matter has been resolved to your satisfaction, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we have reviewed your claim and the outcome was discussed with you. We are pleased that this matter has been resolved to your satisfaction, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Best regards,
LA
Lezanne A's updateReviewer Update
15 Feb 2019, 11:46Dear Auto & General,
This matter has not been resolved since 3rd December 2018! To date, after numerous of calls which my mother has made to you following up on her claim (new freezer to be delivered as promised), she has still not received anything from Auto & General, not even the call back from the supposed Supervisor that was to call her back with feedback on her matter. She was also offered to be paid out for her claim which then would have costed her additional expense on her end, well after the fact that Auto & General promised to come and deliver a freezer to her doorstep. So what is the next excuse going to be after we don't have stock! Since 3rd of December 2018 until today!
LA
Lezanne A's update15 Feb 2019, 11:46
Reviewer Update
Dear Auto & General,
This matter has not been resolved since 3rd December 2018! To date, after numerous of calls which my mother has made to you following up on her claim (new freezer to be delivered as promised), she has still not received anything from Auto & General, not even the call back from the supposed Supervisor that was to call her back with feedback on her matter. She was also offered to be paid out for her claim which then would have costed her additional expense on her end, well after the fact that Auto & General promised to come and deliver a freezer to her doorstep. So what is the next excuse going to be after we don't have stock! Since 3rd of December 2018 until today!