Access Recovery

My experience with Auto and General has NOT been the best, this is the second issue I’m having regarding the same incident. An incident that took place on 16 April 2025 yet the auto and general recovery team has not managed to recover my access from the other party til this day which I feel is utter incompetence or just a lack of priority towards their customers. It’s really disgusting that I’m still waiting on them and I constantly need to do follow ups. I was awaiting a response in December after I had to send in an email yet there’s no update or a concrete one for that matter. I’m truly disappointed in Auto and General and this is exactly why I changed my insurance. No customer whatsoever!