Access payment

Not good at all due to the following reasons they withhold information regarding access payment as they explained one can get access payment back but they withhold the information that I may not get my payment back if they can not get a hold of the third party that in my case the guy hit me and avoid's the insurance party and its been 6 months and still no progress after weeks of trying to solve this issue I spoke with Nicoline the manager of the access payment department she told me after reviewing the call logs that was made consultant mentioned that access payment recovery works after getting a hold of the person that bumped into my vehicle after i told them many times that he is not going to pay or even talk to them.

When i spoke to Nicoline Noordman (Uninsured manager) i mentioned that the Auto & General team is withholding one important part regarding access payments is as follow 1. Access payment is guaranteed only if the third parties compliance. 2. If third party is not compliant then you will not get your access payment back(in there terms might not get back). 3. Claims court letter will be given only after Auto & General failed to get any information or given up on the process to claiming the access payment.

Only good thing I can say is the managed of the uninsured department is giving great effort in trying to solve this issue for me for that I do say thank you