Absolutely terrible service

My experience with Auto & general has been so poor that I didn’t even know whether they knew that I was a customer of theirs. It has take weeks to get hold of them( speak to someone) and even when they did actually call you back, they don’t have a answer for what is the next steps to complete your claim or when you can get your car back. It’s been over 3 weeks now and my car is still not at a Panelbeater and I don’t know when I can expect my car back! This company is a complete joke and I would HIGHLY recommend that you use a different insurance company before considering A&G. If you are already with A&G please know that you vehicle might never be fixed.