Absolutely Terrible service

Absolutely Terrible service from Auto and General have been with them since March 2023, got in an accident, can proof on my dash cam that I had free of way and that the car who drove into me was at fault because they skipped a stop street and drove into me, accident happened on 3 June 2023, did everything from my side to ensure I give them al they need to process the claim, tonight is 27 June 2023 and they make promises to call me, keep on saying they want my 7 years insurance history, at a stage I was not the regular driver but paid insurance and the car, they are only trying to see where they can use excuses to take as much time as possible. They also promised that their litigation team would contact me, never have they tried to make contact with me, I need my car to drive to clients and they have no sense of urgency and they don't even answer my emails. A week ago a manager called me, said she wasn't aware of how they were dragging their feet, and then again fell back to I need to provide them with a certain period that a previous insurer did not say I was insured with them. Never choose Auto and General you will regret it.