Absolutely Shocking Service – Refund Still Not Processed!

I am extremely disappointed with the service I received from Auto & General. I cancelled my insurance for two vehicles just 3 days after taking out the policy. I emailed them on the 3rd of this month to cancel. A day later they phoned me to confirm that the policy was cancelled and that a refund would be submitted.

Fast forward to the 9th, and I still haven’t received anything. I had to phone them to follow up, only to speak to someone named Chloe, who informed me that the previous consultant never even submitted my refund request — even though it was confirmed to me over the phone! This is completely unacceptable.

Now I am told the refund will take a minimum of 7 working days, meaning I have to wait even longer because of their mistake. Auto & General is quick to take your money, but clearly not in any rush to return it when they are at fault.

Terrible service. I am extremely unhappy and would not recommend them to anyone