Absolutely pathetic service

I moved my rim and tyre cover along with comprehensive insurance for my BMW over to Auto and General after receiving ********** service from Budget only to discover that they are both the same company under the Telesure holding company and my experience with Auto and General turned out even more shocking.

I currently have their top rim and tyre policy which they say covers you for R10 000 per an incident and you are allowed two incidents per a year. Beginning of April I had an incident where I hit a ditch in the road and my two front tyres and rims were damaged which added up to R10221. I did the necessary to process my claim and it took them more than 3 weeks of me calling in 3 times a day and getting promised call backs that never happened, getting cut off and wasting hundreds or Rands in airtime just to get to the point of them approving my claim which they approved for only R8400. The lady I spoke to advised me the money would take 48 hours to reflect. After 5 days still no money reflecting from them so I called back and the next person I spoke to confirmed my bank details with me and advised me that it may takes a bit longer because of the long weekend and to wait another 48 hours. Three days go buy and still no payment so I call back again and the next lady I speak to confirms my bank details again but this time she gives me my old Standard bank account which I closed and updated with them 2 months ago already and they will have escalate it because the money has already been paid to a closed account.

Keep in mind this has been going on for nearly a month now an a week ago I had another incident where my back wheel hit the island while trying to avoid an accident so I advised the manager this who was dealing with my escalation and she told me to send it through so she can "quickly get it approved" so I can have the repairs done all at once. I then send through everything immediately and a week goes by and I don't hear anything and I get an email asking me to send through everything which I already did, through again which I then did. The claims consultant then calls me back saying they first need the receipts for the repair work done for the front which only came through 2 days before that before they can pay me out for the damaged rear wheel which makes absolutely no sense as its clearly not existing damage as the front and rear have different tyre sizes and you can clearly see by the photos that its front and rear of the car and also I would then have to book my car in twice at the same place and have to be two weeks without my car when they could have just done all the repairs one time. I then requested to speak to the manager who had been dealing with my escalation and that they will get her to call me back because she's conveniently in a meeting and 24 hours later still no call back. I am at a point where I refuse to waste anymore of my precious time, airtime and money on this company so they need to call me back to sort this out because I'm fed up with them and the Telesure group as a whole.