1 reviews | Active since Aug 2018
Absolutely pathetic.
I phoned Auto & General on the 7th of September to start an extended warranty plan cover. I shared all my personal information with the sale consultant and the phone call concluded by me accepting the cover that is scheduled to commence on the 1st of October. As from today I have never received my policy document regarding my policy. I have phoned Auto & General numerous times to PLEASE send me my documents through but I am told that my profile does not exist on their system and that they cant find me.
I contacted Auto & General's sales department trying to find out if they can locate the sales consultant (Daniel Molea) but I was advised that they cant find the person with that name in their department.
If Auto & General deducts money from my account without sending through my policy documents I will have to seek legal advise regarding this matter.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We confirm that the policy is with the Innovations Group who will provide you with the requested documents.
You are welcome to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Update:
We confirm that the policy is with the Innovations Group who will provide you with the requested documents.
You are welcome to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Auto & General Team.
Best regards,
Dear Vincent,
I will arrange with Innovations to make contact with you.
Kind Regards,
Dorothy Smit
***
Best regards,
Dear Vincent,
I will arrange with Innovations to make contact with you.
Kind Regards,
Dorothy Smit
***
Best regards,