NS
Niva S
1 reviews | Active since Dec 2017
19 Jan 2018, 17:43
ABSOLUTE ********S
I have been a client of Telesure (Auto and General) for almost a decade, religiously paying my premiums, loyally adding on new assets and vehicles despite their high rates. I had a ******* at my home in December (an ex nanny had ****** a remote and gained access) - despite this all being reported to the police, an incident report filed stating that a gate remote was used, a case no obtained, fingerprints dusted, Auto and General have rejected my claim based on " No forcible entry being visible!" I have had laptops, wedding ring, watch, HI FI and a phone ****** - all to the value of R57000, my insured amount is R150000 - I have obtained all Valuation certificates and receipts that I could find, have had my house invaded my a Senior Consultant Karien Snyman snooping through my rooms and private space only to be told that there was no sign of forcible entry!! Where have my premiums gone to? Have insurers become so lame and shameless that a plausible rejection reason cannot be provided? This is such utter ******* - TELESURE YOU ********. *******..OPPORTUNISTS - *****ing hard earned money under the premise of peace of mind! SIS on you ***s
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Auto & General's replyOfficial
19 Jan 2018, 18:59We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply19 Jan 2018, 18:59
Official
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Best regards,
NS
Niva S's updateReviewer Update
23 Jan 2018, 09:26Let me provide an update on this matter - Following the electronic response from A&G above, I finally received a call this morning- from no other than the esteemed Karien Strydom again - the same Claims Assessor that used her professional opinion and discretion when making the decision to reject my claim! I was told that the reason for her call was because it seems it did not "understand clearly" the reason for the decision. So apart from being derogatory she then went on to explain that perhaps the whole scenario was as a result of the original inception call when contracting with A&G - the call centre agent had not given me correct information!!
So here I sit with a rejected claim - no way to replace my goods, despite years of premiums paid, dealing with ******s -
1.) Conceding that a call centre agent had misinformed me (but that despite this i had no recourse.lol)
2.) Still maintaining that "no forcible entry was visible" ( I have repeatedly stated that a remote was used to gain access to the property)
3.) Contact details of other "top dogs" for me to contact were denied as it was not part of the policy!!
NS
Niva S's update23 Jan 2018, 09:26
Reviewer Update
Let me provide an update on this matter - Following the electronic response from A&G above, I finally received a call this morning- from no other than the esteemed Karien Strydom again - the same Claims Assessor that used her professional opinion and discretion when making the decision to reject my claim! I was told that the reason for her call was because it seems it did not "understand clearly" the reason for the decision. So apart from being derogatory she then went on to explain that perhaps the whole scenario was as a result of the original inception call when contracting with A&G - the call centre agent had not given me correct information!!
So here I sit with a rejected claim - no way to replace my goods, despite years of premiums paid, dealing with ******s -
1.) Conceding that a call centre agent had misinformed me (but that despite this i had no recourse.lol)
2.) Still maintaining that "no forcible entry was visible" ( I have repeatedly stated that a remote was used to gain access to the property)
3.) Contact details of other "top dogs" for me to contact were denied as it was not part of the policy!!