ABSOLUTE DISGRACE

Recently I took out Home Insurance with Auto and General . At the time of taking out the Insurance , the price and the fact that I could opt for a NO EXESS contract , interested me . I signed up . All my Premiums went off on time , no issues there . Then I had to log a claim for a leaking roof due to some strong windy weather which we experienced during that time . The call was taken very professoinally , the service provider came out , did his assesment and left shortly after that . When I followed up , I was stunned , I must be getting old , but I thought the treason that I had Insurance was for them to repair any damage that was sustained to my property , if it was out of my control. .Honestly I had no idea how the roof started leaking . I ascertained that part of the fireplace came lose and subsequently fell onto the roof , and in the process damaged a tile or two.Low and behold , Auto and General , came to the conclusion that they were going to pay me R1400.00 and a couple of rands towards the damage . In essence I still had to get some one to dot it , and pay that person for fixing the roof , and pay them at month end .I was not happy , but let it slide initially . Second claim was when my lights just popped . Although they sent out a service provider , he managed to fix 2 lights while they never gave me an update on the other 2 lights. I suppose I possibly have to fix it myself. This to me and the fact that I had to call after them continouisly to get proper feed back , was the last straw. I even sent a email to the CEO of Auto and General Mr Ricardo Coetzee last night . I suppose I got a out of office reply last night and another email this morning from a lady named Cornette Maas , who is looking into my claim. I am just not so interested , as I am already looking at replacing them asap . I will never refer them to anybody , and what they must not forget is that studies reveal that when ever a person receives poor service from a service provider , he ussually share this information with 10 other people within a short space of time . They in turn share it with ten or more people , and so the list goes on . I am just so shocked how easily they can condemn claims , and not give you proper feed back at all .The simply refuse to call you back , to explain anything . I am so m, so dissapointed , in Auto and General , and is currently in abolute DISBELIEF , of how I was treated as a client .