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Antonio D
1 reviews | Active since Jun 2011
21 Jul 2020, 12:33
Absolute ******
I have a pre - owned motor plan policy with these guys on a Better Drive 2 plan and my car has been serviced regularly by Audi and in Good condition. This week I noticed there is a misfire and set ot to Audi who after Diagnosing some engine components needs to be replaced. I sent my claim though and in Minutes they responded its declined. Its evident that not only was this not even looked at but rather immediately declined. This is **************** that Insurance companies in this industry rips people off in this manner. I called there 086 number and on hold now for 20 minutes. I am taking this matter to the insurance ombudsman. People do what I am about to do and Cancel your policies with these ******
Helpful (0)
Replies (4)0
Replies (4)
Auto & General's replyOfficial
21 Jul 2020, 12:52Hi Antonio,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply21 Jul 2020, 12:52
Official
Hi Antonio,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
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Antonio D's updateReviewer Update
21 Jul 2020, 13:21Horse Dung. We are on the line with you *********** lot now for just over an hour and spoke to 6 different people already who can't spell my Fiance's NAME. They do not even understand the term engine components. REALLY
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Antonio D's update21 Jul 2020, 13:21
Reviewer Update
Horse Dung. We are on the line with you *********** lot now for just over an hour and spoke to 6 different people already who can't spell my Fiance's NAME. They do not even understand the term engine components. REALLY
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Antonio D's updateReviewer Update
21 Jul 2020, 13:31CANCEL THIS f&^%$# POLICY NOW. WE ARE ON THE PHONE NOW JUST OVER AN HOUR
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Antonio D's update21 Jul 2020, 13:31
Reviewer Update
CANCEL THIS f&^%$# POLICY NOW. WE ARE ON THE PHONE NOW JUST OVER AN HOUR
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Antonio D's updateReviewer Update
31 Jul 2020, 20:31Like I said Cancel the Policy with immediate effect. We asked for this last week already so if another debit goes off I will add this to the Insurance Ombudsman Complaint. Your Policy refers to Engine Components and you have an assessor that does not understand the "Mechanics" of how an engine works nor have any industry experience in this regard. F%$#@ O$%#
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Antonio D's update31 Jul 2020, 20:31
Reviewer Update
Like I said Cancel the Policy with immediate effect. We asked for this last week already so if another debit goes off I will add this to the Insurance Ombudsman Complaint. Your Policy refers to Engine Components and you have an assessor that does not understand the "Mechanics" of how an engine works nor have any industry experience in this regard. F%$#@ O$%#