ABOVE AND BEYOND

<p>HELLO PETER</p> <p>ABOVE AND BEYOND</p> <p>Accolades to AUTO AND GENERAL and in specific their Steyn City branch for going above and beyond their duty in refunding two pensioners 20 years of insurance premiums.</p> <p>The current economic climate impacts us all and as pensioners we had to review our budget to balance the books. Whilst drawing up the new budget, we noted a monthly debit order that we did not recognise. On further investigation we found that it was for vehicle insurance. I enquired from Auto and General and they informed me that it was for a Toyota. We don’t own a Toyota and I then enquired from the traffic department and they conducted an eNatis search. We realised that we had purchased a vehicle for our daughter over 20 years ago and paid her vehicle insurance for her. Since then, the vehicle has been sold twice and was later reported ******. We realised then that we had never stopped the debit order.</p> <p>I returned to Auto and General and explained the matter but the staff at general enquiries were unsympathetic to my cause. I persisted and the matter was escalated to a gentleman by the name of Sarel Kies. He took over the case and later informed me that they will be prepared to refund 12 months of the premium.</p> <p>I felt gutted but accepted the inevitable. We lost almost 20 years’ worth of vehicle insurance premiums due to our failure to carefully study our bank statements.</p> <p>On Friday, 28 October Mr Sarel Kies called and informed me that they revisited the case and agreed to refund the premiums from 2002. I was so surprised , and somewhat suspicious, as these things only happen in the movies. However, the next morning the refund was deposited into my bank account.</p> <p>Thank you Mr Kies, your supervisor and the good people at Auto and General for going above and beyond your duty. The oversight was ours and still Auto and General was prepared to consider the individual circumstances and assist us.</p> <p>Please accept our sincere appreciation and gratitude. You restored our faith in humanity and we are now definitely proud ambassadors for Auto and General.</p> <p>MARTIN VAN WYK</p> <p> </p>