AA your service is really bad

I had an accident on 5th June 2024 in my town Sophiatown. The gentleman who drove into me was a foreign national with no valid documents. When I checked up on the driver of the vehicle who drove into me (while I was standing at a faulty robot giving the driver right of way who was there before me), the guy was so drunk. Long story short, we went to the police station and the other driver was locked up. They then paid me R5000 which I paid toward the repairs of my vehicle. I then went to my insurance (who I pay faithfully every month) to settle the rest of my account, I'm being given the run around. To make matters worse, I escalated the matter to the complaints resolution team, who stated on their auto reply it takes 15 days to resolve complaints, which I believe is ample time. Well its been more then 15 days and here I am sitting without any urgency or help from the insurance who sell their brand so well when they lure clients in. This is the worse service I have received from an insurance company. Can I say, be careful who you trust with your hard earned money. Sebastian van Rayne