PR
Pieter R

1 reviews | Active since Feb 2016

02 Feb 2016, 16:11

AA Membership terminated without consent

I engaged into an expensive insurance agreement with Auto and General because it included AA Membership.<br> Today I found out that my membership with the AA was cancelled without my consent due to A&G not renewing their contract with the AA.<br> Thus, I have now a very reduced benefit as only my vehicle under my A&G policy qualify for road assistance and not all my vehicles as previously under the AA membership.<br> I was not informed of this change and my policy was not reduced after this change in my benefits.<br> I tried to speak to everyone on the help line but they are not even able to comprehend that my benefits has changed.<br> I want a reduced payment and I want this backdated to the date of the change! Think it is June 2015?<br>

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Replies (1)
Auto & General
Auto & General's reply04 Feb 2016, 15:58
Official
Hello ppvr@,

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relation Specialists who contacted you upon receipt of your complaint.

We will appreciate it if you will grant us the opportunity to investigate your concerns in order to provide you with feedback.

Regards,
The Auto & General Team.