A more expensive premium quote once I wanted to sign up.

<p>About a month ago I started to look for a new car insurer. I received an online quote from A&amp;G.&nbsp;</p> <p>This quote was in the region of R880 per month.&nbsp;</p> <p>I didn't immediately accept this quote as I was still shopping around.&nbsp;</p> <p>A few days later I received a phone call saying they had looked at my quote and had decided to lower the proposed premium to approximately R750 per month. I was very happy about this and told the caller I just needed to wait on one other quote and then I would decide but that he must please send it through to me. He said A &amp; G was having trouble with their email system and that the new, cheaper quote would be sent to me the following Monday (7 May). The email never arrived.</p> <p>&nbsp;</p> <p>Yesterday, I phoned A&amp;G to notify them that I would like to add the vehicle insurance to my portfolio (my household insurance is there already). I asked the person I spoke to, to look for that +-R750 quote on the system. I was then told I would need to do a whole new quote because I would get discount due to the fact that my household insurance is also through A &amp; G.</p> <p>I went through the 20 minute process of generating an entirely new quote, linked to my household portfolio, after which I received my new "discounted quote" which came to R880,73.</p> <p>&nbsp;</p> <p>How is this possible if I was phoned on the 7th of May to let me know that my premium quote has been reduced to +-R750?</p> <p>&nbsp;</p>