OP
Oniccah P

1 reviews | Active since Oct 2012

29 Aug 2019, 20:27

A Million stars ???? for super great service

Assist line 500% for a stellar service from Thabiso. When I called immediately after my accident,my call was taken by Thabiso while I was on the scene,I could bearly speak,I was just crying and Thabiso calmed me down,took down my telephone number and called me back immediately, the tow truck got to the scene within 10 minutes, he asked if I was not hurt,how my son was and called me back to verify the tow truck on the scene,he basically tried to keep me sane as he understood how traumatic the entire experience was for me and my son.A million thank you's Thabiso.if this is done to each and every caller in distress then I'm proud to be insured with Auto and General.Please make sure Thabiso gets this compliment,He is a valuable staff member,Please don't lose him,retain him,treat him well,he is valuable to your company.i can never thank him enough for what he did for me#listentothecall. Claims : thank you to the well trained staff that assisted me with my claim.The gentleman that finalised my claim,thank you for everything and refering a counselor to me for trauma counseling.Though I need more sessions,please assist me further,my son needs face to face counseling. I'm not well after my accident ,it will be a while before I can drive again. Thank you Everyone who was involved in the finalisation of my claim But the biggest thank you to Thabiso at Assist line (sorry I can't remember the surname)Please acknowledge him. Auto And General service deserves the highest of praises. Thabiso@Assit line, I can never thank you enough Towing service, thank you for staying with me until my family got to the scene.Thank you for trying to calm me down and allowed me to gather my strength before proceeding with the paperwork.You were awesome.Thank you so so much.

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Replies (1)
Auto & General
Auto & General's reply30 Aug 2019, 10:21
Official
Wow, this is great feedback, thank you so much. 

We are really sorry to learn about your accident, but is thankful with you that Thabiso and the rest of the team came to your rescue. 
It will be our pleasure to share your feedback with all involved. 

Wishing you a wonderful day ahead. 
Kind Regards, 
The Auto & General Team.