A job well done!!

I'm a first time owner and my geyser burst last week, so I wasn't even sure what I was covered for by my Insurance. After stressing on how to repair it. I remembered my home owners contract had something to do with a geyser. Sent an email to Nedbank Insurance with my query yesterday. Within a few hours I got a call back, someone from Auto and General wanted to know what was the issue. I explained everything and within 2 hours the plumber was at my house to assess. I paid the excess the this morning and by 15:30 the Plumbers were done and the Electrician did his part, by 4pm we had a working geyser. I am very impressed, I was never told about waiting periods and cover being limited to this and that. I only had to pay the excess I had agreed to on my contract. The appointed Plumbers did a great job too. At every step Auto & General checked to see if Nedbank Assist contacted the Plumbers, did they come, was the job done and whether I was happy with the outcome. The friendliest of Consultants. Keep it that way! I will surely recommend...