oK
olivier K

1 reviews | Active since Dec 2013

10 Feb 2016, 22:15

A&G treats their clients like *********

Auto & general service is disgustingly shocking:<br> - I submitted a claim for water damage to my car and no real results 1 month later<br> - False promises from the agent (Valerie) that she will look after me during the claims process - shes maybe called me 4 times in 1 month<br> - I got given the run around - agents misled me that they would pay for my holding fees<br> - A&G has happily taken my money for 18 months but passes the buck when it comes to completing my claim<br> - they don't do a detailed insurance history assessment when you take a policy but will ask you to confirm insurance transactions from a few years ago at the moment you submit a claim. Its costs me over R200 to get bank statements from 2013<br> - poor communication as no one informed me they were waiting for insurance history till I called in<br> - I called (over 15 times), long waits - I've exhausted my talking minutes<br> - (wesley Fester) Imp**** that I own or have a suspicious relationship with the Bosch mechanic <br> - I rely on my car for my livelihood and not having it has put immense pressure on me and my finances<br> This is the worst experience I've had with an insurer and would not recommend that anyone take a policy with them<br>

0
Replies (1)
Auto & General
Auto & General's reply12 Feb 2016, 15:12
Official
Hello Olie_100,

We acknowledge receipt of your complaint.

We are really sorry about the time frame the claim is taking to be finalised. We confirm that we are in the process of obtaining the report from a service provider.

As discussed with one of our claims consultants, we will provide you with feedback on the matter as soon as possible.

Regards,
The Auto & General Team.