1 reviews | Active since Nov 2012
A&G thinks I'm a fool. Insurance reinstated within 14 days but changed my inception date
<p>Policy number ********** 53. I called a very useless Michael Williams 2nd week of February 2017 to review my policy, as he had a "go to hell attitude" I cancelled BUT within 14 days the same policy was reactivated. To my surprise today after speaking to Tyrell ,Mbhali and Njabulo Dlamini I learned that my policy inception date is 1 March 2017. I have never missed a premium since February 2016. I DONT WANT A&G to call me. I DEMAND THAT MY Inception DATE BE UPDATED TO 1 February 2016 and forward me updated policy schedule. I will approach CPA and the MEDIA with this before I approach OMBUDSMAN. AUTO & GEBNERAL IS DISGUSTING. TELESSURE IS RESPONSIBLE FOR THIS INCOMPETENCE.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we are giving your complaint urgent attention, feedback will be provided to you soonest.
Kind Regards,
The Auto & General Team.
Update:
As discussed with one of our Customer Relation Specialists, we are giving your complaint urgent attention, feedback will be provided to you soonest.
Kind Regards,
The Auto & General Team.
Update:
After we have investigated your concerns we would like to respond as follows:
The commencement date of your policy was 01 February 2016. You have contacted us during the month of February with regards to your increase and decided to cancel the policy. Although the policy was reinstated with fourteen days after cancellation, we are not able to amend your commencement date back to 01 February 2016.
The new commencement date reflect to be 01/03/2017. We have however supp**** you with a letter confirming that your commencement date was 01/02/2016, but you do not accept this.
Our Customer Relation Specialist contacted you and discussed the matter and you are not in agreement with the outcome and you did not wish to discuss the matter further.
In view of the above we are closing this complaint.
Kind Regards,
The Auto & General Team.
Update:
After we have investigated your concerns we would like to respond as follows:
The commencement date of your policy was 01 February 2016. You have contacted us during the month of February with regards to your increase and decided to cancel the policy. Although the policy was reinstated with fourteen days after cancellation, we are not able to amend your commencement date back to 01 February 2016.
The new commencement date reflect to be 01/03/2017. We have however supp**** you with a letter confirming that your commencement date was 01/02/2016, but you do not accept this.
Our Customer Relation Specialist contacted you and discussed the matter and you are not in agreement with the outcome and you did not wish to discuss the matter further.
In view of the above we are closing this complaint.
Kind Regards,
The Auto & General Team.