JB
Jaco B

1 reviews | Active since Apr 2012

26 Jul 2016, 16:01

A&G ******** one with over the phone insurance

<p>Mid May the phoned to give me a quote - i was reluctant to give them my banking details over the phone, but according to the salesman they need the banking details to populate the quote.</p> <p>He mentioned that I will receive the copy via post, where i will have 30 days to decide if I am interrested, and to cancell my cover with Outsurance.</p> <p>Well on the 1/07/2016 the initiation fee and first installment were deducted - have still not received the documentation - and also covered with Outsurance????</p> <p> </p> <p>After phoning them and they listened to the audio recording - all that they atate is that I accepted the initiation date of the 01/07/2016. They cannot rely on the postal service, and that they only take 60 days to confirm the contract.</p> <p> </p> <p>They just use the sections of the audio to their benifit - making R600 from me, with absolutely no service for my funds - also being insured with two companies.</p> <p> </p> <p>Very sorry but will never do business with A&G ever again</p>

0
Replies (1)
Auto & General
Auto & General's reply27 Jul 2016, 09:50
Official

We acknowledge receipt of your complaint.

As discussed with one of our Customer Relation Specialist, we will conduct an investigation into your concerns and provide you with feedback soonest.

Regards,

The Auto & General Team.