A & G - Premium reversal

Hi,

I’m a currently in a process of buying a house and the financial institutions that granted my home load offer me a insurance which was a bit steep. I then got a quotation from A&G and told them that I will inform them when all things are finalized and the house is registered in my name. Now month end June they debited my account, I called and told them I want the debit order to be reversed and they told me I should send proof that the house is not in my name already and my bank statement where they did a Debit. I’ve sent through all the paperwork they needed and it’s a week later I haven’t received any communication about the matter and most important when am I going to get my money? I am getting bad service before I am even officially insured with them, this is giving me goosebumps.