A frustrated client

Called in to get a premium reduction and to claim for a dual insurance for my building which has been dual insured for the past 3years , firstly it is a nightmare to get ahold of them, mind you the number is not Toll free nor do we get an option to be called back , finally when you speak to a consultant they don't do as you had requested them to , I gave them authorization to work with my daughter on the policy but they still giving me problems. may I ask if someone can sort this out for me , kindly call me on ***