RM
Rantoloko M
1 reviews | Active since May 2026
18 May 2026, 10:50
A call becomes a waiting game
I have just called Auto & General. I keep getting the robot, Andrew. Then the robot passes me to an agent. Then after getting my mother's id number they say they are connecting me with the right agent or they are checking on what is happening. 1st call was 32 Min amd the second 21min. How does one get assistance when a call becomes an insane waiting game.
Not happy
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Auto & General's replyOfficial
18 May 2026, 11:20Hi Rantoloko,
We are sorry for the service experience. We would like to arrange for relevant department to contact the policy holder. Please send us a private message with more information regarding the assistance you require as well as the policy number.
Kindly note, we are unable to pick up the policy with the details provided.
Kind Regards,The Auto & General Team
We are sorry for the service experience. We would like to arrange for relevant department to contact the policy holder. Please send us a private message with more information regarding the assistance you require as well as the policy number.
Kindly note, we are unable to pick up the policy with the details provided.
Kind Regards,The Auto & General Team
Auto & General's reply18 May 2026, 11:20
Official
Hi Rantoloko,
We are sorry for the service experience. We would like to arrange for relevant department to contact the policy holder. Please send us a private message with more information regarding the assistance you require as well as the policy number.
Kindly note, we are unable to pick up the policy with the details provided.
Kind Regards,The Auto & General Team
We are sorry for the service experience. We would like to arrange for relevant department to contact the policy holder. Please send us a private message with more information regarding the assistance you require as well as the policy number.
Kindly note, we are unable to pick up the policy with the details provided.
Kind Regards,The Auto & General Team