9 Months, a Non-Running Car, and a *****ulent Payout – I Will Not Be Silenced

I am finally ready legally, mentally, and emotionally to take this fight head-on.

After being a loyal client since 2020, Auto & General failed me completely when I submitted my first-ever claim in 2024 for a hijacked and recovered vehicle.

The vehicle has been a non-runner since the day it was returned. It was taken straight to my mechanic, who confirmed that the engine had been tampered with. Critical components were damaged, making it mechanically unfit to drive. Even the tow truck driver noted the same concerns at the time of recovery.

And yet, Auto & General paid only R16000 covering surface-level items like a battery and windscreen —while deliberately ignoring the full extent of the damage.

It has now been 9 months, and the car is still parked at my mechanic’s premises, untouched by any proper assessor from Auto & General. They made no effort to understand the true condition of the vehicle ,choosing instead to close the claim and leave me stranded.

I have collected every piece of evidence from the mechanic’s findings, photos, and email trails, to statements from the recovery team. This was not a fair claims process. It was gross negligence and misrepresentation.

Because I’m a woman with no mechanical knowledge, they thought I’d simply accept this — but I refuse.

I am moving forward with legal action. This will also be taken to the public and media, because consumers deserve to know the truth.

If you are considering Auto & General — don’t. Their failure cost me 9 months of transport, emotional stress, and serious financial loss. But I am no longer afraid.

I will not be silenced