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Hi all.

I just wanna take this opportunity to thank you guys for trying to solve the problem I have with Auto and General. Last week I sent you guys my concern the way Auto and General treated me, after you send them email or called them they came back to and asked me what happened. Then it seems like we started a process from the scratch. Then i shared what i experienced regarding my car.

Is that story of my car involved in an accident and got damaged at the front bumper immediately after the accident i reported to them as my insurance, then they advised me to open a case and send them the case number. That accident happened on the 20/08/2019 then the following day on 21/08/2019 i forwarded the required documents and the same day they organized a towing company to come and collect my car.

Then on 26/08/2019 i called the repairing company where my car was drop off at Vereeniging and asked them about the update of my car,is then i found out that my car has additional damaged at the right back just next to the light and the light itself was broken.

Then the Manager of that repairing company said they were surprised because the insurance statement said the car was damaged at the front bumper. Is then i make a follow up with the drive of the towing company asked what he did on my car, then he said he didn't damaged my car. Because when he came and collect my car he took pictures for Poe even when he dropped off my he supposed to do the same thing. I asked him the pictures of when he dropped off my car he said he deleted them. He staked to a point that he didn't damaged my my car, but he said to me i can tell my insurance to fixed the additional damage them he will pay the access fee but i asked him to go to police station and make the affidavit he refused as her supervisor is witness because we were with her by that time.

Then after that up and down i called my insurance and explained them the whole drama and I even sent them emails, since they said they will investigate. And every day i i have to call them about the update keeping saying that they are busy with investigation. Until last week i send you guys my complaint with that insurance.

The the same day i send you email they the called me and asked me the same information i send them via emails. I told them to asked Tulile Duma the conversation i send her because she said is a Manager at Towing Department, since she said is busy with the investigation after i reported that matter to her as they said is relevant Manager who can handle my case. But she have empty promises.

Last week i think after looking to my story for consoling me they wanted to give me i Rental car from Ourap car rental,listen what they wanted to do to me consultant at that car rental called me and told me that insurance hired me a car from them and I my have seven hundred and something cash or One thousands and something in my credit card so that I can released the car. Then i told them to tell my insurance to leave that process as i already spent more than Fourteen thousands rand for hiring maxi and ubber taxis. The reason they don't care about their clients what they know is just to deduct the premium. Even now from that day they say they are going to investigate like now i don't have any update regarding the matter. And is more than two months now meaning i still going to suffer because of their treatment and spending like i don't have car. This insurance truely speaking they don't just care about their clients since from August like now they don't have solution to my case. Thus my claim number with them *** and my ID number *** contact number ***. Please help me,sort out that company for me maybe is how they treat their clients.