1 reviews | Active since Mar 2026
78-Year-Old Pensioner - 3 Weeks Without Hot Water in the house
I have been a loyal customer of Auto & General for over six years and have always paid my premiums regularly and on time. However, when my geyser burst three weeks ago, although a plumber was arranged to assess the damage, the matter has still not been resolved.
The plumber submitted a report to you indicating that a cash settlement would need to be processed in order for me to replace the geyser. Since then, it has been just over three weeks of repeated phone calls in an attempt to have my claim processed. Unfortunately, I am continually sent from pillar to post or asked to hold until the call is eventually disconnected.
Despite the lack of assistance or communication, the February 2026 premium was still debited from my account.
As a 78-year-old pensioner who has been without hot water for three weeks, I am extremely disappointed in the level of service I have received from Auto & General.
We are truly sorry to hear about the difficulties you have experienced, especially given your long-standing relationship with Auto & General. No customer—let alone someone who has been loyal to us for over six years—should have to endure weeks without hot water or struggle to receive updates on a claim.
We escalate this to the relevant team to assist they will be in touch with feedback.
We are truly sorry to hear about the difficulties you have experienced, especially given your long-standing relationship with Auto & General. No customer—let alone someone who has been loyal to us for over six years—should have to endure weeks without hot water or struggle to receive updates on a claim.
We escalate this to the relevant team to assist they will be in touch with feedback.