AN
Anton N
1 reviews | Active since Mar 2009
12 Aug 2015, 15:05
75% increase in monthly premium
I have just received my rerate notice from Auto and General. They decided to increase my premium by 75%, When I first queried them why it had gone up so much they told me inflation and car parts. When i informed them that I checked with the car manufacturer and the prices of parts hadn't increased and my car value itself has decreased, they changed their tune to tell me that because I had an accident and made a claim they are increasing it by this amount. In 21 years of driving and insurance I have only ever had one (1) accident and Auto & General has decided to penalise me for 1 accident...so much for customer loyalty.
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Auto & General's replyOfficial
12 Aug 2015, 16:16Hello itlsecur,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We certainly acknowledge the concerns raised and understand the impact financially as well as the concerns around the percentage of the increase app****.
We are aware that the matter has been referred to the ratings department to see if there is any further discounts available and we are sure feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apoligies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We certainly acknowledge the concerns raised and understand the impact financially as well as the concerns around the percentage of the increase app****.
We are aware that the matter has been referred to the ratings department to see if there is any further discounts available and we are sure feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apoligies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply12 Aug 2015, 16:16
Official
Hello itlsecur,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We certainly acknowledge the concerns raised and understand the impact financially as well as the concerns around the percentage of the increase app****.
We are aware that the matter has been referred to the ratings department to see if there is any further discounts available and we are sure feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apoligies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We certainly acknowledge the concerns raised and understand the impact financially as well as the concerns around the percentage of the increase app****.
We are aware that the matter has been referred to the ratings department to see if there is any further discounts available and we are sure feedback on the outcome will be communicated as soon as possible.
Please accept our sincere apoligies for all the inconvenience caused.
Kind Regards,
The Auto & General Team