70% VS 30%

<p>I have been chasing up a third party claim from auto and general for the past few months, and besides all the work and time they made me put in just to get the claim started the final straw was when i received the final settlement saying tha due to the information at their disposal they would only be offering me R3100 for a motorcycle that cost me R8000 Second hand, and is curently going for R12,000 brand new, what disgusts me even more is the AWFUL customer service that i was given, i basically had to call in every day and waste time that i wont be getting back on trying to get the matter resolved, dealing with AUTO and GENERAL advisors was the worst experience ever, was promised so many call backs with regards to information but none returned, i have been told that i cannot wait on the line as well as they do not have a waiting vacility, as a customer service advisor myself i know the level of service that i would provide to my customers and this was of a standard that just needs to be brought out. Other than being threatened legally by a email then received a call from the advisor cofirming if i have received the information, and once i started ranting about how i am disputing everything in the email i was told if i am not happy then i should just get lawyer to take things further, i was now even more disgusting with the way they treat human beings, after delaying things for this long one would expect a positive outcome from it all but instead a reference to a case similar to mine where the driver who had right of way lost a case because apparently he should have been vagilent and tried to avoid the on coming crash in my opinion then probably creating another. I could go on and on about how disgusting these advisors customer service is but that would be just more of my time wasted.</p> <p> </p> <p>its really dissapointing how insurance companies are always trying to worm their way out and turning everything in a light to make the third party seem as bad as possible .</p> <p> </p>