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Claim: ********** 02 It has been a tedious 9 weeks thus far to get my claim sorted. I have contacted Auto & General numerous times via email and telephone of which Luther Kekane doesn't repond to until you start making threats to speak to his manger and so forth. Auto & General still doesn't have a final decision to get my car repaired. Luther Kekane told me that the case is currently with the assessor in the email he has responded to 2 days ago as well as this afternoon. This afternoon was the first time he actually responded to my emails. His first response indicated that the claim is currently with the assessor and an hour later he gave the following response.

Good day Mr Snyman, Kindly be advised that we have received the responses from the assessing department. With reference to the information at our disposal, it has since been a consistent decision that the tow bar should not be replace. I hereby would like to advise that our offer remains to be consistent given the response to the query received. Thank you My response Hi Luther Kindly explain as to what the reason would be for not replacing the towbar and why have you withholding the information from me (I don’t receive any feedback and has to phone and e-mail constantly to pull information from you) which is ridiculous, to say the least. It was damaged in the accident which I was not the cause of and secondly the panel beater whom Auto & General has a contract with has told me they will inspect the towbar upon repairing the damages hence the reason for the towbar not being added to the original quotation? So if I understand your e-mail correctly, I assume I will have to contact my lawyer, my insurance and the Ombudsman to sort this out. This is actually a simple case, my car had no damages prior to your client causing the accident and now my car cannot be repaired to the same condition it was prior to the accident hence I am the losing party and your client already has her car repaired! This is absolutely outrages… Please advice ASAP as to what the final desition is so I can get the ball rolling in pursuing with legal action.

I can add all of the emails subsequently they want to repair my car with secondary china parts and secondly is seems that they don't feel the need to replace my towbar which got damaged in the accident..... My car's alarm doesn't activate since the accident which has been mentioned before yet after another few weeks we are still waiting. This leaves my vehicle vulnerable and open to theft? It seems that I will be lucky if this is settled in 2018. I must say, I had a first-hand experience to all of the rumors that I've heard about Auto & General over the past 15 years. I will accept the original settlement + the cost to replace the towbar. Note that the part that was damaged in the accident are original VW parts and not second hand parts or part imported from China.