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Its been 3 weeks since I have submitted a claim for a window, as they partner with glass fit apparently I had to wait for glass fit to call me a week later I had to call them asking what is going on with my window and the lady who could barely speak English told me :"Let me see when can I get it", so for a week no one bothered to even open my claim! 2 weeks later again I had to call them and was sitting for 15 minutes wasting my airtime listening to the music in the line, afterwards I called to auto and general and the response was :" Go to any glass fit they will assist you". The question is why a h**** am I paying you R2500 a month to sort all the sh**** myself! 3 days ago glass fit told me they have my window and they will let me know when will they help me, yesterday I called auto and general again and they told me they will let me know and nothing happened again, now I know why they run quality survey 3 months later , because service STINKS!!!!!!This is why!Cancelling my policy with them!