5-times inflation increase (twice! in 2 months), Poor customer service, Poor internal systems

I have 2 policies with A&G. 1 Policy is for building insurance only and the other is for another Building, Household contents and a Vehicle.

In December 2018 I received an email from A&G that my premium on the larger policy (Building, HH Contents and Vehicle) will increase by about R450 or about 25%). This is 5-times inflation - so I phoned A&G and said I am not happy with this ridiculous increase as I've never even claimed other than for a windscreen. At the same time I wanted to update my policies as I have moved from one house to the other, so I wanted to move my HH content + Vehicle insurance from the one policy to the other.

After being on the phone for about an hour we managed to update everything and re-negotiate both policies with the outcome being that I would be paying roughly the same as I was paying before.

Fast-forward 2-months later on the 27th of February 2019 and I get another letter from A&G, this time for the other policy (which previously only had building insurance, but now has the HH contents and the car added to it) - again an increase of roughly R500 or 25%.

So I phone them up and tell them the story and how I re-negotiated both policies 2 months ago and am not happy with a 5-times inflationary increase. Hold the line for over 10-minutes and they basically get back to me to tell me that is what it is and they can't do anything about it.

I am unhappy for various reasons: - A premium increase of 25% is ridiculous! - The letter sent doesn't explicitly show the increase - it is hidden somewhere in the text on the 2nd page. - The letter doesn't mention anything about above-inflation increase - just says that they have to consider everything blah blah. - After phoning A&G and explaining how I went through a long process of re-negotiating everything 2 months prior and updating all my information etc. they wanted to know nothing about it. Says that it's just the way it is because of some internal system and I have to accept it.

- Poor customer service in general - Ridiculous increases for customers who don't ever claim - 5-times inflation increase, considering the tough environment South Africans already find themselves in with above-inflation increases in everything from petrol to electricity etc.

This is certainly not a company that cares about its customers. Especially those who don't ever claim. We have to fund the bill for those who are reckless and keep claiming.

I have sent 2 follow-up emails to give A&G a chance to relook my policy and still waiting for anyone to phone me or respond to me.

I don't even want to think about the nightmare in dealing with them if I ever wanted to claim.

Considering I work from home and hardly ever drive, I will rather take my business elsewhere where I am not being ********** to pay for those who are constantly claiming.