1 reviews | Active since Jun 2012
400% increase since January
I started with auto and general last year with a reasonable rate for 3rd party , theft and fire insurance , since January they have increased my monthly premium 300% and it would have gone unnoticed if not a letter from them mid February informing me due to increase in the price of parts tires yadayada they will be adding another generous sum on to my premiums , like I can claim for any of those things making my monthly contribution 4 times bigger than it originally was, also keeping in mind I ddi not claim or use any of their services
I queried with my insurance agent to contact A&G and it has been stuck with A&G for the better part of 3 days now (excluding weekends) , quite a long time to look up anything on a computer, and I believe this will set the pace for any claims in the future
I am officially done and requested that my insurance brokers look for a new insurance company
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your complaint.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your complaint.
Kind Regards,
The Auto & General Team.
Update:
We confirm that we are still busy with the matter, as discussed with our Customer Relation Specialist, we will provide you with feedback herein soonest.
Kind Regards,
The Auto & General Team.
Update:
We confirm that we are still busy with the matter, as discussed with our Customer Relation Specialist, we will provide you with feedback herein soonest.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we want to apologise for the error regarding the excessive increase. We can confirm that this was indeed an error from our side, which was amended accordingly and the difference in premium has been refunded to you. The policy is however due for its annual increase, which was discussed with you. Since you are not in agreement with the premium, you have requested to have the policy cancelled effectively the end of March 2018.
We are truly sorry to lose you as a customer, but also respect your decision and confirm that the policy will be cancelled effectively at the end of March 2018 and we wish you only the best with your future endeavours.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we want to apologise for the error regarding the excessive increase. We can confirm that this was indeed an error from our side, which was amended accordingly and the difference in premium has been refunded to you. The policy is however due for its annual increase, which was discussed with you. Since you are not in agreement with the premium, you have requested to have the policy cancelled effectively the end of March 2018.
We are truly sorry to lose you as a customer, but also respect your decision and confirm that the policy will be cancelled effectively at the end of March 2018 and we wish you only the best with your future endeavours.
Kind Regards,
The Auto & General Team.
We acknowledge your feedback.
Kind Regards,
The Auto & General Team.
We acknowledge your feedback.
Kind Regards,
The Auto & General Team.