4 weeks and still no resolution

My home was burgled in December. I have been trying to get Auto & General to pay out on my insurance policy but, every time I call, there is something missing or some stupid reason why my claim has not been processed.<br> I have given them every single document and written extensive mails to them. I keep calling them even though they promise to contact me. All I receive from them are smses stipulating another future date at which time they will give me feedback. To date not a single person has contacted me to request additional info or update me on progress. The last straw came after yet another follow up call from my side this morning after sending them al the requested documentation from my side A WEEK AGO. Now they say that I need to have my police statement amended to include the additional ****** items I discovered missing after making my initial statement. WHY do I need to keep calling them only to get stonewalled again? So tired of this. As my insurer I expect to get expert advise with on time feedback - this could have been resolved already!