3rd Party claim not honored for no good reason

On 23rd of May, the guilty party reversed into our car, parked in a friend's driveway while my husband was visiting. The driver left all his details, and submitted a third party claim after our vehicle was assessed, and a R 5,000.00 excess would have to be paid by us to cover damage to the tune of just over R 8,000.00.<br> <br> The reason for a 3rd party claim submitted, was, as a pensioner, my husband is not in a position to pay R 5,000.00 which is not guaranteed to be claimed from the other party successfully (Jasmine's words when we first lodged the claim).<br> <br> Kenilwe informed us last week that they will not pay out this 3rd party claim, as according to her, the guilty party does not have coverage, but not being our policy (within the same company), we are not entitled to any details.<br> <br> Kenilwe agreed to sending us all the details per e-mail last week, and we are still waiting as she has not done so. She also tried to discourage me from contacting the insurance ombudsman.<br> <br> It is quite clear that they will not recover this excess from the guilty party, since, if he does really not have 3rd party insurance, they will have to recover it from him personally, and this will remain a stalemate.