3 months to finalise a claim by Auto & General

I had an accident on the 8th of March 2024, which ended with my vehicle being written off. Auto & General told me they will handle the claim with Standard Bank, they will not need my input.

I had to call Auto & General again to on the process of finalising the claim so my vehicle can be settled. Only to be told I have to call Standard Bank and JIR Consulting Group myself to request a settlement letter. Which I did so and I received the settlement letter on the 7th of May 2024 from the Consulting Group. I sent it to Claudia from Auto & General Tuesday morning.

My interaction with Auto & General regarding this claim is giving me a headache. I spoke to Standard Bank Vehicle finance and Standard Bank Insurance this morning, to find out that they did not receive a settlement letter from Auto & General on the system they both use. It’s been 3 days. The settlement letter has not been authenticated yet. It’s been 3months from the date of my accident. This is thee most unsatisfactory service from Auto & General.

I will be moving my portfolio from Auto & General to a competent insurance company. I am sick and tired of this back and forth just to try finalise a claim.

Courtesy car was booked for 30 days and it’s been 3 months to date still trying to get this claim closed.

I have been a long service customer with Auto & General with more than 1 vehicle on my portfolio.

I will be moving the remaining vehicle to a reputable insurance company.

IT IS TOTALLY UNACCEPTABLE!!!