FM
Ferdous M

1 reviews | Active since Mar 2009

26 Nov 2015, 08:17

3 months, no cancellation

I reqeusted that this policy be cancelled in September, d/o still ran, requested again in October - 2 debit orders ran (insufficient funds as no provision made given I had cancelled) now in Nov, another d/o. Costs to date: R 72 + R30 + R10, October: R 30 + R10 + R30 x 2. November: R 119 + R 30 + R 10. I want ALL my premiums and costs refunded IMMEDIATELY are they unwilling or unable to follow instructions? My insurance is with A&G and I'm happy with that but their Value Added Division is lacking.<br> Dear Auto and General<br> I've instructed you THREE times to cancel this policy. I understand administrative hiccups but this is ridiculous? The other value added services have been successfully cancelled, why is this one still running? <br> VAPINSA&G ***NOV151120<br> PLEASE REFUND ALL PREMIUMS COLLECTED SINCE MY ORIGINAL INSTRUCTION IN SEPTEMBER IMMEDIATELY. <br> I have incurred bank charges as a result of you not following my instruction, lets not resort to threats and unnecessary admin. <br> It's simple, process the instruction I gave you 3 months ago and refund me the premiums you have *******LY collected. My cancellation of this policy was a cancellation of the debit order mandate. <br>

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Replies (1)
Auto & General
Auto & General's reply27 Nov 2015, 16:04
Official
Hello Girlie32,

Thank you for bringing this matter to our attention.

We confirm that the matter has been escalated to the customer relations specialist who will be in contact with you as soon as possible.

In the interim the requested is being actioned and the outcome will be communicated as well.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The Auto & General Team