25% Increase on Premium

The annual review increased my premium by 25% without any changes in risk factors and 7 years without claims. Calling resulted in the new premium being revised down 3% below my current premium and getting a discount on my next month's payment.

An hour was wasted calling a call centre, no explanation for the exorbitant increase.

I don't have an issue with increases and I can't complain about a decreased premium, but I do have an issue with an automated system causing wasted time and stress. So I don't recommend A&G to potential customers.

The call centre agent was excellent and professional.