BC
Bonifacio C

1 reviews | Active since Dec 2015

07 Dec 2015, 16:02

2 mnths since claim - Nothing transpired - ZERO

Since my accident on 14 Oct, my car has still not been sent to a panel beater. I have to call all the time, & deal with different people who tell a different story each time. I'm currently recovering from a stroke and the car is my only means of transport, yet to date, no progress on my claim whatsoever. I called many times and left messages which aren't always returned. The following are the latest - Again, My calls<br> <br> 1/12 - Left msg with Olive, - Still await reply<br> 1/12 - Called again - Advised that car was sent to Techni Spray on 26/11 in Lenasia and will take 16 days<br> 4/12 - Called Techni Spray, they do not have the car, only quoted on repairs - await approval from A&G<br> 4/12 - Called A&G - Kenneth - Advised him the p/beater doesn't have the car and await approval from A&G<br> 4/12 - Will discuss with management and revert back soonest - What takes 60 days?<br> 4/12 - Asked whether I requested a different panel beater - I said I did NOT.<br> 7/12 - 15H30 - Still NO feedback from A&G, and won't get feedback unless I call. <br> <br> Telephone costs, frustration, 60 days and I'm none the wiser. Do I cancel my entire policy with 3 vehicles and comprehensive business insurance, or what am I to do?

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Replies (1)
Auto & General
Auto & General's reply09 Dec 2015, 15:11
Official
Hello bonifacio,

Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.

We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you soonest.

Please accept our apologies for any inconvenience caused.

Kind Regards
The Auto & General Team