10 out of 10 Worst customer service

<p>We took out home insurance through Betterlife Who sub contracts to auto and general. With every claim we've had there was one excuse or another in order not to pay out. 1st our geyser, 2nd leaking roof and the latest rejecting our claim for our boundary wall that's about to fall over. Our neighbors have small children playing in the yard near the wall and we feel we will take no responsibility for injuries occurred when the wall falls over. Even after the assesor came out to view and said he will advise to have it rebuild the insurance company still rejected our claim on the basis the wall was built 200mm to high, even though we never received any policy documentation and according to Betterlife it is not stipulated in the contract underwriting what the wall dimensions should be. </p> <p>I feel as a consumer this is the worst insuranse company out there and will advise no one to insure through them, they are always looking for excuses not to pay claims but will deduct my debit order with no problems.</p>