JN
Jonathan N

1 reviews | Active since Sept 2011

18 Aug 2017, 13:16

1 Year on and they are still not able to get it right.

A&G does not want to actually fix your car. They want to put it into a condition that it is capable of rolling out of the repair shop. The Insurance sends it back to a new repair shop (Proline Sandton) to refit the bumper, but the assessor refuses to pay/authorize for the damaged clips in order to attach it properly. So, one year on after bringing it to three different repair shops we find the vehicle still doesn't have the bumper properly attached. (To the point that it is falling off.) This of course does not include the all the remaining mechanical issues which were not taken care of since the accident. Technical issues still not resolved since accident: 1. Problems with brakes - noise from the brakes where accident happened. 2. Vehicle not aligned after accident and shakes after reaching 100km 3. Aircon worked for tops 1 week after being repaired. 4. Shocks are damaged from accident and have still not been replaced.

0
Replies (4)
Auto & General
Auto & General's reply18 Aug 2017, 13:21
Official

We acknowledge receipt of your complaint.

The service as you explain it is not acceptable, which we apologise for. One of our Customer Relation Specialists will be in contact with you to discuss the matter in detail and to find a solution.

Kind Regards,

The Auto & General Team.

Auto & General
Auto & General's reply18 Aug 2017, 15:16
Official

Update:

As discussed with our Customer Relation Specialist, we will be in contact with our assessing team regarding your complaint. Feedback will follow as soon as possible.

Kind Regards,

The Auto & General Team.

JN
Jonathan N's update28 Aug 2017, 10:04
Reviewer Update
Good morning, You mentioned via your call to me, that you would leave your contact details for me to get in touch via HelloPeter. I have not received your contact details and would like to get in touch. It appears that after sitting in yet another garage for a week, this time we were informed that it should be Pomona, 50kms away, once again despite being towed there nothing has been done.
Auto & General
Auto & General's reply29 Aug 2017, 12:19
Official

Update:

We confirm that our assessing manager will provide you with final feedback on the matter.

We further invite you to contact our Customer Relation Specialist should you require further assistance.

Kind Regards,

The Auto & General Team.