1 reviews | Active since Sept 2011
1 Year on and they are still not able to get it right.
A&G does not want to actually fix your car. They want to put it into a condition that it is capable of rolling out of the repair shop. The Insurance sends it back to a new repair shop (Proline Sandton) to refit the bumper, but the assessor refuses to pay/authorize for the damaged clips in order to attach it properly. So, one year on after bringing it to three different repair shops we find the vehicle still doesn't have the bumper properly attached. (To the point that it is falling off.) This of course does not include the all the remaining mechanical issues which were not taken care of since the accident. Technical issues still not resolved since accident: 1. Problems with brakes - noise from the brakes where accident happened. 2. Vehicle not aligned after accident and shakes after reaching 100km 3. Aircon worked for tops 1 week after being repaired. 4. Shocks are damaged from accident and have still not been replaced.
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable, which we apologise for. One of our Customer Relation Specialists will be in contact with you to discuss the matter in detail and to find a solution.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
The service as you explain it is not acceptable, which we apologise for. One of our Customer Relation Specialists will be in contact with you to discuss the matter in detail and to find a solution.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will be in contact with our assessing team regarding your complaint. Feedback will follow as soon as possible.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we will be in contact with our assessing team regarding your complaint. Feedback will follow as soon as possible.
Kind Regards,
The Auto & General Team.
Update:
We confirm that our assessing manager will provide you with final feedback on the matter.
We further invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
Update:
We confirm that our assessing manager will provide you with final feedback on the matter.
We further invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Auto & General Team.
