1 month with A&G and no one will give me my policy schedule, ***

I have been with A&G for a month now, and these ****s haven't sent me my policy schedule. I have requested it over the phone, on email, via the app, on the website profile - but nothing. I don't know what I'm covered for exactly and how much my excess is without having to constantly call to get these details which should BE IN MY POLICY SCHEDULE!!! I came here knowing my premium was more affordable, but if quality service is what I was paying extra for elsewhere, I would rather change back.