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Worst experience ever. I took out an insurance with them in October 2025, mind you I was not really a new client. I've been insured with them before. They quoted me R711 at first, i told them i have a Netstar plus tracking device. Then they reduced my premium to R702 after i sent a confirmation "fitness certificate" for the tracker . Then they went and changed my premium again to R703 no explanation. Then I later received a call from Netstar telling me that my insurance instructed them to fit in a new tracking device to my vehicle. I asked why and i was told that Auto and general told them that my tracking unit is old and it's due for an upgrade . I asked who will be paying for it and the lady from Netstar "Desiree" told me that my premium already includes the device. She told me that they are already charging me for it. Alright i went ahead with the installation expecting an upgraded version to my surprise they fitted the very same Netstar plus device which is not an upgrade. Auto and general increased my premium to R861, i called in March to try and resolve the matter , I spoke to a manager named "Nivashni Moodley" who promised to sort out the matter. She sent me an email on the 20 March 2026 stating that the account with Netstar has been settled. But they never fixed my premium or to refund me the difference in premium. 15 April 2026 I call again attempting to cancel my insurance , i spoke to a lady named "Sthembile Mzobe" she told me that she can see all the changes on my profile and does not understand why. she then removed the tracker from my profile and my premium came down to R535 and she promised i will be refunded. I never received any refund and now Netstar is debiting my account for a tracker that Auto and general made me fit in. I had a tracker that was paid up and was working fine. This is day light ******* people want to get commission by robbing customers