MM
Mandisi M
1 reviews | Active since Jan 2019
25 Nov 2022, 14:10
0 star
I could give less stars I would, the service level at auto & General is disgusting. never have I paid for a service (protection). Only to be played by its employees. I just got off the phone with a rude agent called Neail Titus from auto and general who was rude to me making excuses for his team member. It has been 14 days with no one help, I ask to talk to management, no one makes means to call me back. Chantelle Jacobs is the worst, should you come across this lady taking your claim ask for someone aside from her to help, she doesn't talk to you unless you are the one putting pressure. I NEED MY CAR TO BE FIXED not to be auctioned off.
Auto and Gen are ********* who make a living *****ing from those without
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
25 Nov 2022, 14:15Hi Mandisi,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
Auto & General's reply25 Nov 2022, 14:15
Official
Hi Mandisi,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team
MM
Mandisi M's updateReviewer Update
29 Nov 2022, 13:14Abardean Roestorff Internal Disputes Resolution Consultant Customer Experience Enablement has been allocated to my claim, but this individual has made no means to respond to my emails, or call me, yet again I'm sitting in the dark. I don't know what know what i did to deserve this treatment from your team.
MM
Mandisi M's update29 Nov 2022, 13:14
Reviewer Update
Abardean Roestorff Internal Disputes Resolution Consultant Customer Experience Enablement has been allocated to my claim, but this individual has made no means to respond to my emails, or call me, yet again I'm sitting in the dark. I don't know what know what i did to deserve this treatment from your team.
MM
Mandisi M's updateReviewer Update
01 Dec 2022, 16:44Today marks 20 days dealing with auto and general ill treatment, the company really needs to invest in training materials in line with customer service because wow, being rude must be part of the job specifications. Today I called in to get an update after having sent emails which automatically get automated response, no human touch what so ever.
ON the 29th Abardean Roestorff got hold of me after my complain, to tell me that my case would be handled by an adjudicator, sent an email to the adjudicator got an automated response saying i would get help with 10 days two days later i call in and ask to be connected through to the adjudicator but instead Abardean Roestorff is the person I get to talk to, I asked him to send me the adjudicator's contact details and name, he said its not possible.
Then i get an email titled the adjudicator telling I would be getting help within 10 days from today. So i really don't know what i did to this company that a claim can take over 30 days to be resolved.
ON the 29th Abardean Roestorff got hold of me after my complain, to tell me that my case would be handled by an adjudicator, sent an email to the adjudicator got an automated response saying i would get help with 10 days two days later i call in and ask to be connected through to the adjudicator but instead Abardean Roestorff is the person I get to talk to, I asked him to send me the adjudicator's contact details and name, he said its not possible.
Then i get an email titled the adjudicator telling I would be getting help within 10 days from today. So i really don't know what i did to this company that a claim can take over 30 days to be resolved.
MM
Mandisi M's update01 Dec 2022, 16:44
Reviewer Update
Today marks 20 days dealing with auto and general ill treatment, the company really needs to invest in training materials in line with customer service because wow, being rude must be part of the job specifications. Today I called in to get an update after having sent emails which automatically get automated response, no human touch what so ever.
ON the 29th Abardean Roestorff got hold of me after my complain, to tell me that my case would be handled by an adjudicator, sent an email to the adjudicator got an automated response saying i would get help with 10 days two days later i call in and ask to be connected through to the adjudicator but instead Abardean Roestorff is the person I get to talk to, I asked him to send me the adjudicator's contact details and name, he said its not possible.
Then i get an email titled the adjudicator telling I would be getting help within 10 days from today. So i really don't know what i did to this company that a claim can take over 30 days to be resolved.
ON the 29th Abardean Roestorff got hold of me after my complain, to tell me that my case would be handled by an adjudicator, sent an email to the adjudicator got an automated response saying i would get help with 10 days two days later i call in and ask to be connected through to the adjudicator but instead Abardean Roestorff is the person I get to talk to, I asked him to send me the adjudicator's contact details and name, he said its not possible.
Then i get an email titled the adjudicator telling I would be getting help within 10 days from today. So i really don't know what i did to this company that a claim can take over 30 days to be resolved.
MM
Mandisi M's updateReviewer Update
01 Dec 2022, 16:46who is the adjudicator, is he/she a person, why cant they call me. is the money i spend on insurance not valuable to this company
MM
Mandisi M's update01 Dec 2022, 16:46
Reviewer Update
who is the adjudicator, is he/she a person, why cant they call me. is the money i spend on insurance not valuable to this company
MM
Mandisi M's updateReviewer Update
08 Dec 2022, 12:47This is my new life now, I cant believe how long it takes to get auto and general to keep their word. it has been 26 days dealing with one claim, currently Stefano Persi is my new dance partner. What can I say the guy doesn't answer phone calls and emails, and makes no means to ensure that the is transparency.
At this point can this process be dealt with fix my car, I need my car back
At this point can this process be dealt with fix my car, I need my car back
MM
Mandisi M's update08 Dec 2022, 12:47
Reviewer Update
This is my new life now, I cant believe how long it takes to get auto and general to keep their word. it has been 26 days dealing with one claim, currently Stefano Persi is my new dance partner. What can I say the guy doesn't answer phone calls and emails, and makes no means to ensure that the is transparency.
At this point can this process be dealt with fix my car, I need my car back
At this point can this process be dealt with fix my car, I need my car back