Poor customer service at Auto and General

So Auto and General decided to inconvenience me with my money, this morning I woke up to a double deduction from my account for my car insurance, I call them and spoke with an *********** lady Evelyn who apparently didn't see what I was talking about, I then send her the proof of my account so that she can see what I was talking about and then the call was dropped, I called again and the other sales lady said this *** did receive the statement but she failed to call me back and tell me and apparently she's now busy in the call with a client wow guess more important than me and again I was told to hold the line with my airtime of course..

I called this *********** insurance again so that I can be put to complaints department only for the last sales person to put the phone on the side until she dropped it, I'm telling you about auto and general insurance and it's sales people poor service