Please Do Your Research Before Selecting Budget Direct

Attention to all considering insurance with Budget Direct: Please take the time to review comments and feedback before making your decision. While their services may seem appealing initially, the true nightmare unfolds after filing your first claim.

Sharing my terrible experience with Budget Direct here for those who may need to know: My parked car was hit, and the responsible driver refused to file a claim with their insurance. Consequently, I used my comprehensive car insurance with Budget Direct to file a 'Not At Fault' claim. Despite their repeated assurances that it wouldn't affect my policy, I later received an email indicating a 39% increase in my premium (from $132.84 to $183.52 per month), mainly due to the 'Not At Fault' claim.

Furthermore, the repair appointment that their authorized repairer has scheduled isn't until late May, with an estimated completion date in mid-June, for a claim that was lodged on the 8th of January, I have to wait 6 months!

I'm considering switching insurance providers, but it seems very difficult as other companies may either offer high premiums, or reject me as a new customer due to the open claim and the existing damage of the car.

I submitted two official complaints to Auto & General complaints team and both were rejected after 3-4 weeks, with no explanations other than resending me a copy of my policy! I called them several times and wanted to talk to my case officers for an explanation, but they both refused to talk to me. They do not care about you they only need to keep the company happy.

I believe their main goal is to make the process hard for the clients so that they give up and pay from their pockets.