Ignoring my emails

Good morning Sihle Feni,

I must express my disappointment regarding the lack of response to my previous email, in which I requested confirmation that my documents had been received and that everything required from my side had been submitted.

To date, I have not received any communication from Auto & General regarding the progress of my claim or the next steps in the process. Being left without any feedback or indication of where my claim stands is extremely frustrating and concerning.

I would like to emphasise the importance of clear and timely communication throughout the claims process. As a customer, I believe I am entitled to regular updates and confirmation that my claim is being attended to. Even if there are no significant developments, a simple update would provide reassurance and ensure that I am aware of the status of my claim.

The lack of communication has left me feeling as though my claim is being left unattended, which is not the level of service I would expect from Auto & General.

I kindly request that you urgently confirm receipt of my documentation, advise whether any further information is required from my side, and provide me with an update on the current status of my claim and the expected next steps.

I look forward to receiving a response as soon as possible. *** ***