Horrible client service

What a horrible experience with your advisors, You need to train your staff to on how to provide a great customer experience. This will be one of the reasons why should look for a better car insurance, they just get paid for nothing as they seem to be useless. I spoke to few claims consultants, while i still have them on the line and they have me on mute, i have been told the same thing for over two weeks. Your assessor did not include bumper spoiler on the assessment report and it's accident related. I've also asked for a comprehensive cover sometime last year, even today my cover is still the same.